Event Sales & Coordination Manager

Bank St. Deli & SOS Pickleball Dual-Brand Role

• Position Type: Part-Time (approx. 20 hours/week)

• Work Arrangement: Hybrid (Remote daily work + scheduled on-site client meetings)

• Locations: SOS Events & Games &  Bak St. Deli (Baltimore, MD)

Position Overview

Are you an energetic communicator who loves bringing people together? Bank St. Deli (Hidden Highball) and SOS Events & Games are seeking a dynamic, customer-obsessed Event Sales & Coordination Manager to manage our event pipeline. Operating mostly remotely for roughly 3-5 hours per day, you will act as a vital bridge between both the Bank St. Deli and SOS brands. We are seeking a candidate with a great attitude who wants to feel genuinely embedded in our team culture, despite working virtually. You will master our venue assets, convert incoming inquiries into event bookings, and seamlessly pass details to our on-site team for execution. Some onsite event execution is preferred.

Core Responsibilities

• Inquiry Management & Sales: Respond rapidly to incoming event inquiries, educate clients on space options, and guide them seamlessly through the booking process.

• Business Development Outreach: Proactively follow up with past event hosts, build long-term local relationships, and execute communication campaigns to re-engage historical accounts.

• Contracts & Payment Collection: Oversee the administrative post-booking cycle by drafting, reviewing, and executing formal client contracts, as well as collecting deposits and final payments.

• Event Curation & Run-of-Shows: Collaborate with clients to map out detailed event timelines, court allocations, equipment needs, and layout flows tailored to our facility assets.

• Food & Beverage Expert: Showcase options for catering and beverage packages that will suit the clients event expectations. Place and manage all catering orders (some from Bank St Deli, some from outside caterers) to ensure arrival time and dietary needs of guests. Maintain a current vendor list and offerings.

• Virtual Continuity & Team Collaboration: Seamlessly hand finalized run-of-shows off to our on-site execution teams. While they manage physical layout and logistics day-of, you remain virtually involved to guarantee continuity and client satisfaction. Some events will need onsite attention.

• On-Site Client Relations: Meet potential clients at SOS Pickleball for walk-throughs, face-to-face consultations, and presentations that close the deal.

• Dual-Brand Mastery: Learn and confidently pitch the unique amenities, layouts, and culture of both the Bank St. Deli and SOS spaces to match clients with the perfect venue.

What We Are Looking For

• The Right Attitude: A vibrant, team-oriented mindset. Even though your daily tasks are mostly remote, you actively look for ways to stay connected, align with company goals, and show up with high energy.

• Exemplary Customer Service: A natural people-person who thrives on active listening, talking to new people, and helping clients solve problems creatively.

• High-Impact Communication: Strong written and verbal communication skills; highly comfortable with phone outreach, professional emailing, and text follow-ups.

• Organization & Detail Focus: Capable of tracking multiple event timelines, contracts, billing structures, and client details simultaneously without dropping the ball.

• Local Availability: Must live close enough to the Baltimore area to reliably meet clients on-site at SOS Pickleball as needed.

• Tech-Savvy Mindset: Experience utilizing tools like Toast POS or basic Google Workspace tools is a plus, but not required.

What We Offer

• A highly flexible, independent schedule built around a ~20 hour weekly commitment.

• A welcoming, connected team culture where your voice and presence are valued across both properties.

• Free court time / membership perks (subject to venue policy).

• Opportunities for incentive bonus

Compensation 

Base Rate: $500 per week (approx 20 hours per week)
Percentage of gross sales of any lead that becomes a booked event
Potential to move to full time position.

TO APPLY

Send resume to: events@serveonspring.com and fill out the form below.